Refund cost- Shoes, Clothing, Handbags, Jewellery and Watches

Free Returns on Fashion Items

We offer free returns on some fashion items including clothes, shoes, handbags, jewelry, and watches. Look for Free returns next to the price to confirm that the item qualifies for free returns.

Free Returns on Eligible Fashion Products
You can return eligible products within 14 days of receipt for a full refund, in accordance with our Returns Policy. No minimum purchase is required to receive free returns.

Walclick will provide a printable pre-paid return label and pay for the return delivery costs if the item was dispatched by Walclick.

Products must be returned in new and unworn condition, with all original packaging, tags, and certificates of authenticity. Any products returned without their original packaging and documentation will be rejected. Any products that are resized, altered, or otherwise damaged after delivery, won't be accepted for return.

Review the following terms and conditions to check if your purchase qualifies for free return delivery:

  • At the time of purchase, the product was identified clearly as eligible for free returns.
  • The item was originally delivered to a domestic address and is being returned from within the country.
  • The item is being returned within 14 days and in accordance with our Returns Policy.
  • If you return products that are ineligible for free returns with products that are eligible for free returns, we may deduct the postage costs for the ineligible products from your refund amount in accordance with our general Returns Policy.
  • We can't accept returns delivered by hand.

 Walclick Global Store

For Walclick Global Store products, we'll process your return and issue a full refund, with no deduction for return costs, after receiving your return of the eligible products. We'll notify you via email when we've processed your return. This may take up to five business days.

Luxury Stores

The following guidelines apply to all return-eligible Luxury products, and returns that fail to adhere to these guidelines may be rejected. Selected Luxury Stores items can be shipped to, and returned from, addresses in the EU, USA and UK. If the item you'd like to purchase is not eligible for international delivery, a delivery restriction message will be sent asking you to select a different address instead.

  • Beauty products made of hazardous materials, including flammable liquids or gases, are not returnable to Walclick. 
  • Luxury Stores products must be returned in a new (where applicable), unused, and unaltered condition. This includes any attached tags (product tags and security tags), and where applicable, hygiene seals and related accessories. Accessories include but are not limited to; duster bags, garment bags, removable accessories or attachments, spare parts.
  • Shoes: When trying on shoes, stand on a carpeted surface to protect the soles. The shoebox forms part of the product and should remain intact by placing it in an outer shipping container when sending back to us, otherwise it will not be accepted.
  • Lingerie & Swimwear: Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.
  • Bags: Please handle light-colored bags and accessories carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored items.
  • Product packaging and documentation should also be returned with Luxury Stores products. This includes the brand packaging (provided by the luxury brand directly, different from the Luxury Stores packaging). Additionally, products should be returned in any original protective packaging to prevent damage during return shipping. For product documentation, this includes any certificates of authenticity, warranty cards.
  • Items must be returned using the return label we provide. 
  • We may monitor customer return activity and take appropriate action (including but not limited to denial of refund) if account abuse and/or activity in violation of our return policy is detected. If we receive a return of an item different from the item purchased, we may delay the refund to allow time for proper review or dispose of the item without compensation.

International Returns

If you return items eligible for free returns that were delivered to an international address, we may not refund the return costs, in accordance with our Returns Policy.

Sizing Information

It's possible that some fashion items may be labeled according to US or EU sizing conventions. If you receive footwear, clothing, jewelry, or a watch that appears to be labeled in a different size than what was ordered, please be sure to try on the item to confirm the incorrect size before returning the item to us.